1) The orignal color is matched by designer's professional standard, mostly be accepted by the customers. If you don’t like the recommended color, you can choose from our color penels, or you can send us your color samples too, we can make it according to that.
2) Customization(OEM) is accepted: Our factory have the Qualified Designer Team.They can make design according to your drawings or pictures, and finish the sample for your checking before fabrication. Please kindly contact our sales team for detail quotation.
3) If you find any accessories are missing or damaged parts without package, we will deliver the new parts with your coming containers or orders.
4) For checking the quality of Office furniture: you are warmly welcomed to visit our factories (100,000 sqms) or showroom (8,000 sqms)to check the quality before order. Before loading, you can also send your QC to check the goods. Or we check the quality by sending photos /videos for your reference. We will do all we can to assure the goods in good quality and safe package before loading.
Q1. How can I start an order?
A: Try to start with an E-mail asking for price of your interested products or any other information about us.
Q2. Can I ask for a sample before place an order?
A: Yes, samples are available if necessary. Yet for consideration of saving postage, we also provide detailed pictures and other documents you require to smooth your concern as an alternative solution.
Q3. If I order a small qantity, will you treat me seriously?
A: Yes, of course. The minute you contact us, you become our precious protential customer. It doesn't matter how small or how large your quantity is, we are looking forward to cooperating with you and hopefully we would grow toghter in the future.
Q4. Can I pay a visit to your factory?
A: Yes. You are welcomed to visit our factory at any chance. Besides showing you around our factory, we can also help you with booking hotel, picking up at the airport, etc.
Q5. How does your quality control?
A: We have a professional QC team with 5 members to test the products and packages before delivery. We will control the goods quality during all the mass production. we guarantee our customer 100% satisfaction on all our products. Please feel free to feeback us immediately if you are not satified with Lelian's quality or service, if the product does not meet the contract requirements, we will send you a free replacement or give you compensation in the next order. For foreign orders, we ensure most accessories. In some special case, we will give discount as a solution.